Buyer FAQs

BODA can provide its legal company name, manufacturing address, cosmetics production licence and relevant management-system certificates for buyer due diligence. The company information shown on these documents should be checked against the contracting entity and payment account before an order is placed.

Buyer meetings are normally held at BODA’s Guangzhou office. Factory visits, live video walkthroughs and third-party audits can be discussed separately and must be scheduled in advance. Access to production and laboratory areas may be restricted by hygiene, safety and customer-confidentiality requirements.

Formula development, bulk manufacturing, filling, packing and routine quality control are handled through BODA’s Guangdong manufacturing operation. Packaging component production, specialist printing, certain third-party laboratory tests and international freight may involve approved external providers. Any project-specific outsourcing that affects cost, lead time or product compliance should be identified in the quotation or project agreement.

Once a sample is approved, BODA records the formula version and the relevant product requirements, such as appearance, colour, fragrance, pH, viscosity, fill quantity and packaging configuration. These records form the production specification used for manufacturing and inspection. The formula, packaging and artwork should all be approved before production is scheduled.

Yes. Customers may appoint an independent inspection company to inspect finished goods before dispatch. The inspection scope, sampling method, acceptance criteria and timing must be agreed before production is completed. Inspection costs are normally paid by the customer unless otherwise stated in the order agreement.

The affected goods are reviewed against the approved specification, production records, inspection results and retained samples. BODA and the customer then determine the cause and agree on the appropriate action. Depending on the findings, this may involve additional inspection, sorting, reworking, replacement or another remedy stated in the manufacturing agreement.

Payment terms are stated in the pro forma invoice or purchase agreement. Orders normally require a deposit before raw materials, packaging procurement or production scheduling begins, with the remaining balance paid before dispatch. The deposit percentage, payment method and currency are confirmed for each order.

A limited quantity variance may occur because of bulk yield, filling tolerances, packaging losses or quality rejection during production. Any permitted overrun or underrun should be stated in the purchase agreement. The final invoice is based on the agreed commercial terms and confirmed quantity released for shipment.

Unused customer-owned components can be counted and held for an agreed period, returned to the customer or disposed of with written approval. Storage time, handling charges and responsibility for ageing, damage or obsolete artwork should be agreed before the materials are supplied. Materials should not be assumed to remain in storage indefinitely.

Yes. BODA applies separate minimum order quantities depending on the type of order. Ready-stock products, custom formulation projects and customized packaging components (such as bottles, pumps or printed cartons) may each have a different MOQ, since formula production and packaging procurement follow separate supply chains. The applicable MOQ for each part of an order is confirmed during project review and stated in the quotation.

Exclusive distribution arrangements can be discussed on a case-by-case basis and depend on the product line, target market and the scale of the customer's business plan. Any exclusivity terms, including territory, duration and minimum purchase commitments, must be agreed in writing in the distribution or manufacturing agreement. BODA does not offer exclusivity as a standard or automatic feature of every order.

Responsibilities depend on the Incoterm and shipping arrangement shown in the quotation. BODA can coordinate with the customer’s nominated freight forwarder or obtain a shipping quotation when requested. Unless the agreed shipping term states otherwise, the importer is responsible for destination customs clearance, import licences, duties, taxes and local charges.

Orders can be sent to a nominated freight forwarder or 3PL warehouse when the delivery information and receiving requirements are supplied in advance. Direct delivery to an Amazon fulfilment centre must be reviewed before shipment because Amazon carton labels, barcodes, packing configuration, appointment and routing requirements vary by market. The customer remains responsible for providing the correct platform instructions and account-generated labels.

BODA can provide available manufacturing and technical information needed for a registration file, such as the INCI list, product specification, SDS, COA and supporting test information within the agreed project scope.

The filing itself is normally completed by the brand owner, importer, local Responsible Person or an appointed regulatory consultant. In the United States, the Responsible Person named on the label generally handles cosmetic product listing under MoCRA. For the European Union, CPNP notification must be submitted by an EU-established Responsible Person or, in certain cases, a distributor. BODA does not automatically act as the local Responsible Person or importer of record.

Market-specific testing, safety assessment, PIF preparation, claims substantiation and registration services should be confirmed before the formula and packaging are approved. The FDA distinguishes facility registration from product listing and does not treat either as cosmetic product approval; the European Commission requires CPNP submissions through the applicable Responsible Person or distributor.

Repeat orders are produced against the approved formula version and product specification. BODA uses raw-material checks, controlled production records, in-process checks, finished-product inspection and retained samples to monitor batch consistency. Natural raw materials and fragrance systems may have minor inherent variation, so any critical acceptance limits should be defined in the specification.

BODA will not intentionally change the approved formula, declared ingredient composition or packaging specification without review. If a proposed change could affect product performance, claims, compliance, appearance or packaging compatibility, the customer will be informed and written approval may be required. Raw-material supplier changes are assessed through the applicable change-control and quality procedures.

BODA will review available alternatives and explain the likely effect on cost, lead time, formula, appearance or regulatory documentation. A replacement ingredient or packaging component may require a new sample, compatibility review or additional testing. Production will not proceed with a material change until the revised specification has been approved.

Customers should provide the product name, order number, batch number, affected quantity and clear photographs or videos of the issue. Physical samples may also be required. BODA can review the relevant raw-material, production, filling and finished-product records together with retained samples. The investigation findings and any corrective action are handled according to the agreed quality and manufacturing terms.